Managing clients in a professional services practice is never easy, particularly when confronted by a challenging client, be it a client who is overly aggressive or demanding, secretive, hostile, vengeful, mentally ill or one who is unwilling to accept advice rendered. How do you go about identifying and understanding their motivations? What practical steps can you take to protect your practice and neutralise their behaviour towards you?
Our speakers will share tips from their personal experiences on identifying potentially challenging clients, techniques to manage their behaviour and minimise client complaints from scenarios that would be frequently encountered by practitioners. Our speakers will also share tips and techniques on what is involved and what to do when the angry client lodges a complaint against the practitioner.
This seminar is particularly useful for practitioners who wish to gain a better understanding on how to improve existing relationships with clients and also those who want to develop their skills in this area.
Admin Note to Singapore Practitioners in relation to the mandatory CPD scheme:
Noof Public CPD Points: 2.5 Points
Practice Area: Professional Skills
Training Level: General
This programme is an Accredited CPD Activity under the SILE’s CPD Scheme. In order to attain the full 2.5 Public CPD Points allocated for this event, eligible registrants will need to be present for the entire duration of the course. Please note that partial points will not be allocated for partial attendance of this event.
For more information on the CPD Scheme, including details of the Attendance Policy, please visit: www.silecpdcentre.org.sg